Thank you for choosing Gallio. Our booking policy is designed to ensure every guest enjoys the best possible experience while helping us prepare your table and service. By confirming a reservation with Gallio, you agree to the terms below.
Tables can be booked online or by contacting our team directly.
Your booking is confirmed once you receive a confirmation email. Please check all booking details carefully and contact us as soon as possible if anything needs to be amended.
For selected bookings, including larger groups, private dining and special events, a deposit may be required to secure your reservation.
Where a deposit is required, your booking will remain provisional until payment has been received.
Unless otherwise stated, deposits:
Failure to pay a requested deposit may result in your booking being released.
For bookings where a deposit has been paid:
If your booking is secured by a credit card rather than a deposit, any applicable cancellation or no-show charges will be outlined during the booking process.
The following terms apply to Christmas bookings where an agreed minimum spend applies, including exclusive first floor or full venue hire.
For larger bookings, we may require:
Unless agreed in advance, all guests within the same booking should dine from the same set menu.
Where pre-orders are required, they should be submitted by the deadline advised when booking.
As a guide:
Failure to provide menu selections by the requested date may limit menu availability.
Please arrive on time for your reservation.
We will normally hold your table for up to 10 minutes after your booking time. If you expect to be delayed, please contact the restaurant as soon as possible and we will do our best to accommodate you.
If we are unable to contact you, we reserve the right to release your table.
To ensure all guests can enjoy their reservation, tables are allocated for a set dining period.
Typical dining times are:
Longer allocations may apply for private dining, larger events or special experiences.
Our menus change throughout the year to reflect seasonal ingredients and availability.
Whilst every effort is made to accommodate dietary requirements and allergies, our kitchens handle a wide range of ingredients and we cannot guarantee an allergen-free environment.
Please inform a member of the team of any allergies or dietary requirements before ordering.
Guests should also be aware that some dishes may naturally contain small bones or shell fragments despite careful preparation.
All prices include VAT unless otherwise stated.
Menu prices, promotions and offers may change without notice, including for bookings made in advance where supplier costs or seasonal menus change.
A discretionary service charge may be added to your final bill.
Gallio may occasionally capture photography or video within our restaurants for marketing purposes.
If you or any member of your party would prefer not to appear in photography or video, please let a member of the management team know before your visit.
We want every guest to enjoy a welcoming and safe environment.
Gallio reserves the right to refuse service or end a booking where behaviour is abusive, threatening, unlawful or likely to compromise the safety or enjoyment of other guests or our team.
The organiser of any private event is responsible for the conduct of their guests and for any damage caused to the venue.
Personal belongings remain the responsibility of their owner.
Whilst we will always do our best to assist with lost property enquiries, Gallio accepts no responsibility for loss, theft or damage to personal belongings left within our restaurants.
Gallio shall not be liable for any failure to fulfil its obligations where circumstances beyond our reasonable control prevent us from doing so. This includes, but is not limited to, severe weather, government restrictions, utility failures, industrial action or other unforeseen events.
Where possible, we will work with you to rearrange your booking or provide an appropriate alternative.
Gallio reserves the right to amend menus, pricing, opening hours and booking policies where reasonably necessary.
We also reserve the right to refuse or cancel bookings where required for operational, safety or legal reasons.
If you have any questions regarding your reservation or this booking policy, please contact our team before your visit.
We look forward to welcoming you to Gallio.
