Frequently asked questions (FAQs)

We kindly encourage you to explore our Frequently Asked Questions (FAQs) section before reaching out to us. It’s highly possible that you may find the answer to your question there. Thank you for your understanding!

Our FAQs


How do I change or cancel my booking?

No problem! Simply open your confirmation email from OpenTable and look for the “Modify” or “Cancel” button. If you can’t find the email, try searching for “Your booking confirmation for Gallio”.

If you’re still having trouble, don’t hesitate to reach out to us at and we’ll be happy to make the change for you.

Will you hold my table if I'm running late?

We will hold your table for up to 15 minutes, so please make every effort to arrive on time. No need to contact us if you’re running a little late – your table will still be reserved for you. However, if you are running more than 15 minutes late, we may have to give your table to guests on the waiting list.

If you know you’re going to be later than 15 minutes, please give us a call at 020 3006 5650. We’ll do our best to accommodate you when you arrive!

Thank you for your understanding and we look forward to serving you.


Whats included, and how much is bottomless brunch?

For £35 per person, you can enjoy 90 minutes of unlimited drinks, including Prosecco & Beer. We have a cocktail upgrade for £8 per person which includes Sangria & Aperol Spritz, with bottomless delicious Mediterranean-inspired food.

We have a zero-proof / non-alcoholic drinks version for £30 per person. 

Please note the entire table must participate in bottomless. 

Our menu and more details can be found linked here with details on how to book our bottomless brunch. 

How do I book, and how much is a pizza-making class?

Our pizza-making classes are £30 per person and £15 for under 10-year-olds. The class includes welcome nibbles, a 60-minute class of up to 8 people and to enjoy the pizza you make at the end. We do offer private pizza making classes for £35 per person for minimum of 8 people per class. Get in touch via for more details.

For more information on our pizza making class, see here.

Do you do a happy hour?

Yes we do for our rewards club, enjoy two for one on all our cocktails between 4pm-7pm, Monday to Friday.

Join our rewards club at to enjoy of happy hour. 


Are you suitable for vegetarians and vegans?

Yes, we have lots of veggie & vegan options! You can see on our menus page here icons of whats veggie & vegan.

Do you have gluten-free and dairy-free options?

Yes we do! We have gluten-free pizza bases and a number of tasty gluten-free options from our mezze plates. See here our menus page with our gluten-free options.

See our full allergens list here. Please note our kitchen isn’t fully gluten-free so please read our disclaimer & ensure that you inform a team member.

Is your food halal?

Our Lamb and Chicken is Halal certified. We have a partial halal menu at our venue. For further details of our halal status, visit

Can I see your allergens guide?

If you have any allergies or dietary requirements, please let a member of our team know & look through our allergen guide before ordering. We use all 14 allergens & not all will be noted on our menu. Click here to see our allergen guide.

Ensure you read our disclaimer & inform a team member.

Contact Info

How can I email you?

If you want to get in touch with us, please email

I am a supplier. How can I send you samples?

We love to support small & local businesses. Please send an email to with more information about your products and a bit about your business. We will be happy to consider your request and get back to you as soon as possible.


How do I speak to the restaurant?

You can call the restaurant on 020 3006 5650


Where can I find the terms & conditions of a voucher I've been sent?

Our voucher terms & conditions can be found here – 

My voucher is not loading

If you’ve received a voucher from us and unable to open it, it could be because of your internet connection or because you need to be in our restaurant on our WIFI to download it. 


What to do if my voucher is expiring

Our voucher extension policy stipulates that extensions are subject to certain conditions. To extend a voucher nearing expiry, we require a minimum notice period of two weeks prior to the expiry date. Extensions can be granted for a duration of up to three months. However, please note that an administrative fee of £10 per voucher is applicable for the extension process.

Please be aware that once a voucher has expired, it cannot be further extended, and regrettably, we do not facilitate refunds for expired vouchers.


Do you deliver to me?

We are available for takeaway and delivery on Deliveroo, JustEats and UberEats. We deliver to Canary Wharf, Wapping, St Katherine’s Docks, Poplar, White Chapel, Mile End, Bethnal Green, Canning Town, Silvertown & Shadwell.

See here our delivery maps from our various delivery partners.

For catering orders, we can deliver to anywhere in London subject to a minimum order value and a delivery fee charge. Get in touch with for more information. 

Are you dog friendly?

Yes, we are dog friendly. We accept well-behaved dogs of all sizes.

What are your opening hours?

We are open Monday to Sunday 11.30am-10pm and until 10.30pm on Fridays & Saturdays

Are you wheelchair accessible?

Yes we are Wheelchair accessible. Canary Wharf have accessible lifts on all levels of the mall, they are a little tricky to find and not immediately visible, there are signs and Canary Wharf security are always around to direct you to the customer lifts.


Our restaurant is easily accessible and we have a wheelchair accessible bathroom.

Do you offer event or office catering?

Yes, we have a buffet-style menu or can do delivery pizzas. See more about our catering offerings and packages here.

If you want us to cater an event, we can travel anywhere within the M25. Please fill in an event catering enquiry form here.