Last updated: July 2026
These Catering Terms & Conditions apply to all catering orders placed with Gallio, operated by Edesia Restaurants Limited (“Gallio”, “we”, “our” or “us”). By confirming a catering order, you agree to the terms below.
All catering quotations are valid for 30 days from the date issued unless otherwise stated.
Your booking is confirmed once we have received written confirmation and any required payment or deposit.
Prices and availability may change after the quotation validity period.
Unless otherwise agreed in writing:
Late payments may incur interest and administration charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with any reasonable costs incurred in recovering outstanding balances.
We understand that plans can change.
Any amendments to guest numbers, menus, delivery times or event details should be made in writing as early as possible.
Where possible, we will accommodate changes, however:
Please notify us of any dietary requirements or food allergies at least 7 days before your event.
Whilst we take great care when preparing food and follow strict food safety procedures, our kitchens handle a wide range of ingredients and we cannot guarantee an allergen-free environment.
Detailed allergen information is available upon request.
Delivery charges may apply depending on the location and order size.
The client is responsible for ensuring:
Delivery times are estimated, and whilst we always aim to arrive on schedule, delays caused by traffic, road closures or circumstances beyond our control cannot always be avoided.
Food is prepared, transported and handled in accordance with UK food safety regulations.
Once food has been delivered or served, responsibility passes to the client.
For food safety reasons:
Gallio accepts no responsibility for food quality or safety once products have been incorrectly stored, reheated or handled after delivery.
Where serving equipment, platters, chafing dishes or other catering equipment is supplied by Gallio, these items remain our property unless otherwise agreed.
The client is responsible for any loss, theft or damage while the equipment is in their possession.
Replacement or repair costs may be charged where necessary.
All cancellations must be made in writing.
Cancellation charges are as follows:
Where bespoke products have been ordered specifically for your event, these costs may remain payable even if the booking is cancelled.
Gallio’s liability is limited to the total value of the catering order.
We shall not be liable for indirect or consequential losses, including loss of profits, business interruption or loss of opportunity.
Nothing within these terms limits any liability that cannot legally be excluded.
Gallio shall not be liable for delays or failure to perform its obligations where caused by circumstances beyond our reasonable control, including severe weather, road closures, industrial action, utility failures, government restrictions or other unforeseen events.
Where possible, we will work with you to rearrange your catering order or agree an alternative solution.
From time to time, Gallio may photograph catered events or food displays for promotional purposes.
If you would prefer your event not to be photographed, please let us know before the event.
These Catering Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding your catering order or these terms, please contact our team before your event.
Gallio
Email: hello@gallio.uk
Website: www.gallio.uk
