1. Visit details

Date of Visit

Approx Time of Visit

Party Size

What meal did you have with us?

2. The Gallio Brand

Without looking back at the menu or website, what three words would you use to describe Gallio?

How would you describe Gallio to a friend who had never visited?

How strongly did your experience communicate each of the following?

What, if anything, felt distinctive or unique about Gallio?

3. Arrival and restaurant environment

How would you rate the bookings process through our website?

Were you acknowledged or greeted within five minutes?

No Yes

Were you happy with the table you were given?

Yes

Mostly

Was there anything about the restaurant environment that particularly stood out?

4. Team and service

Did you catch any names of the team serving you today?

Did the team explain Gallio’s food or concept?

Yes, clearly and confidently

Yes, but only briefly

Only when asked

Did a team member recommend any dishes or drinks?

Yes, and the recommendations felt personal and informed

Yes, but the recommendations felt quite generic

No recommendation was offered

I did not give them an opportunity to recommend anything

Did the team appear knowledgeable about the menu, ingredients and dietary requirements?

Very knowledgeable

Mostly knowledgeable

Some knowledge, but lacked confidence

Not knowledgeable

I did not ask any menu or dietary questions

Please ask the team one appropriate question about the menu. What did you ask and how did they respond?

Did the team check back after your food arrived?

Yes, at an appropriate time

Yes, but too quickly or too late

Not applicable

Overall, how would you rate the service?

1* = Poor 5* = Excellent

5. Food and drink

What dishes and drinks did you order?

How would you rate the food overall?

1* = Poor 5* = Excellent

Please upload a clear photo of each dish before eating.

Maximum file size: 16.78MB

Did every dish look and feel consistent with the menu description?

Yes

Mostly

Unsure

Please tell us about any food or drink that particularly impressed or disappointed you.

How would you rate the menu pricing?

How would you rate the experience for value for money?

1 – Very poor value

2 – Poor value

3 – Fair value

4 – Good value

5 – Excellent value

How would you rate the experience for quality?

1 – Very poor quality

2 – Poor quality

3 – Fair quality

4 – Good quality

5 – Excellent quality

Based on the full price of your meal, would you return as a paying guest?

No Yes

Would you recommend Gallio to someone else?

No Yes

Which words best describe your experience of Gallio? Choose two.

Warm and genuine

Energetic and adventurous

Knowledgeable and reliable

Stylish and sophisticated

Bold and unconventional

None of these

Choose two

Which occasions does Gallio feel best suited to?

A relaxed meal with friends

Trying somewhere new or different

Work Lunch

A quick everyday meal

A birthday or celebration

A Date

A special or premium occasion

A pre-theatre meal

None of These

What is the one most important thing Gallio could improve?

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1. Visit details

2. The Gallio Brand

3. Arrival and restaurant environment

4. Team and service

5. Food and drink

5. Value and overall experience